At Schneider Electric, it’s all about the customer—externally AND internally. When it comes to benefits administration, Schneider Electric wants to ensure a smooth, satisfactory experience for everyone—from the most tech-savvy Millennial to elderly retirees with limited access to technology.
For Rhonda Mobley, Senior Benefits Manager, North American HR Shared Services, Global Human Resources at Schneider Electric, coming back to Alight was a “breath of fresh air.” Alight’s highly scalable platform supports the company’s complex benefit designs, while its account team provides a high-touch, personalized, consultative service.
Alight’s team of experts didn’t just transition Schneider Electric back into its system; they rolled up their sleeves and focused on resolving problems brought about by their previous vendor. This has given Schneider Electric’s HR Services function time to focus on other ways they can add value to the company’s benefit offerings.